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 ISO 20000-1:2018

Information Technology – Service Management System

Standard brief

ISO 20000-1:2018 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes. ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.

Benefits 

  • Specifies requirements for establishing, implementing, maintaining and continually improving a service management system
  • Forms the hub in a collection of management systems to help establish strong cyber security defences
  • Supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services
  • Brings IT into the sphere of governance 
  • Helps control cost of IT
  • Deliver superior technology support and attract more customers with ISO 20000

Concepts

  • Service Management System requirements
  • Design and transition of new or changed services
  • Service delivery processes
  • Relationship processes
  • Resolution processes
  • Control processes

ISO Certification

ISO 9001:2015

Quality Management Systems for all organisations of all sizes from all domains. Learn More

ISO 14001:2015

Environment Management Systems to ensure minimal environmental impact. Learn More

ISO 45001:2018

Occupational Health and Safety Management Systems for people safety. Learn More

ISO 22000:2018

Food Safety Management System to ensure safe food practices for your customers. Learn More

ISO 27001:2013

Information Security Management System for securing your organisation's information. Learn More

ISO 20000-1:2018

Information Technology - Service Management System to assist with smooth IT services. Learn More

ISO 13485:2016

Medical Devices - Quality Management System to ensure quality medical products.  Learn More

ISO 17025:2017

Requirements for Testing and Calibration Laboratories to demonstrate competent operations. Learn More

ISO 50001:2018

Energy Management System framework to manage and reduce energy use and costs. Learn More

Let's Work Together

European Assessment and Certification Ltd.
19, Layton Crescent, Slough, SL38DP, UK.
Company Number 12819256

+44 7459 282344
[email protected]